Refund Policy
UploadedPremiumLink offers one-time purchases for fixed access periods. Purchases do not automatically renew, and no recurring charges will be made unless a customer separately authorizes a new purchase.
Premium access is activated after payment confirmation. The purchased access period begins at activation, regardless of whether the customer uses the service continuously.
A full refund may be granted in the following circumstances:
Voluntary refunds under this policy are available for first-time purchases only. Subsequent purchases are generally not eligible for voluntary refunds, except where required by applicable law.
- You request a refund within 48 hours of purchase and have not used the premium features of the service.
- A significant technical problem prevents you from using the core functionality of UploadedPremiumLink, and our support team is unable to resolve the issue within a reasonable period.
- A duplicate or incorrect charge has been confirmed.
These conditions do not limit any mandatory refund or withdrawal rights that may apply under applicable consumer protection laws.
If a significant service problem occurs after the initial 48-hour period, you may be eligible for a partial refund.
Partial refunds may be considered when:
- A substantial portion of the supported filehosts experiences persistent unavailability or technical failures.
- You have contacted customer support and the problem could not be resolved.
- The issue materially affects your ability to use the service during the purchased access period.
- Your account has not been suspended or restricted due to a confirmed violation of our Terms of Service.
The amount of any partial refund will be assessed based on the nature, duration and impact of the problem, as well as the unused portion of the purchased access period.
Except where required by applicable law, refunds are not normally granted in the following cases:
- You change your mind after using the premium features of the service.
- You are unable to use a particular filehost because of restrictions, outages or changes imposed by that third-party provider, where the issue does not materially affect the overall service.
- You provide incorrect account credentials, invalid links or information required for third-party integrations.
- Your account is suspended or terminated due to a verified violation of our Terms of Service, including account sharing, abuse or other prohibited activities.
- You experience issues caused by your own device, internet connection, configuration or third-party software.
- Subsequent purchases are not normally eligible for voluntary refunds under this policy. This restriction does not affect mandatory consumer rights or refunds required by applicable law.
- Purchases made using cryptocurrencies are not eligible for voluntary refunds under this policy, due to the nature and limited reversibility of cryptocurrency transactions, except where a refund is required by applicable law.
Each request is reviewed individually. These examples do not exclude rights that cannot legally be waived.
Before initiating a payment dispute, we encourage you to contact our support team so we can investigate and attempt to resolve the issue.
Send your request to support@uploadedpremiumlink.xyz and include:
- The email address associated with your account.
- Your payment transaction ID or receipt.
- A description of the problem.
- Relevant screenshots or other information that may help us investigate the issue.
Our team will review the request and may ask for additional information when necessary. We aim to respond within a reasonable timeframe.
Approved refunds are normally issued to the original payment method used for the purchase.
The time required for the refund to appear in your account depends on the payment provider and your financial institution.
Cryptocurrency transactions are generally irreversible. Where a refund is legally required or otherwise approved, the refund method and processing arrangements will be determined individually.
Once a refund has been issued, the corresponding premium access may be deactivated.
Nothing in this Refund Policy is intended to exclude, restrict or override any consumer rights or remedies that cannot legally be excluded under the laws applicable to your purchase.
Where mandatory consumer protection laws provide a right to withdraw from a purchase or obtain a refund, those rights will apply regardless of the conditions described above.
If you have questions about this policy or need assistance with a purchase, contact us at: